Q. Is user information necessary for reservation?
A. Yes, please enter all necessary information for luggage delivery.
Q. Is this luggage delivery service only for foreign visitors?
A. The service can be used by both local and foreign users.
Q. How do I pay?
A. Please make the payment on-site using a credit card or transportation IC card. Cash is not accepted.
Q. Where do I check in my luggage?
A. Please check in at the delivery counter in JR Shinagawa Station (near the Tokaido Shinkansen North Gate ticket gate, next to the stairs leading up to Starbucks)
Q. Is it possible to cancel after making a reservation? Is there a cancellation fee?
A. You can cancel your reservation from ‘Contact’ on this page. You will not be charged with a cancellation fee if it is prior to your luggage check-in. You will be 100% charged after checking in luggage at the counter.
Q. Is it possible to make changes to my reservation?
A. To change the number of luggage to deliver, please inform the staff at the counter. To change the usage date, hotel location, etc., please cancel your reservation from ‘Contact’ (no cancellation fee charged), and make a new reservation.
Q. Is there compensation for luggage loss, damage, etc.?
A. Yes. We compensate up to 100,000 yen per luggage.
